Introduction
The Business Manual
is a comprehensive web-based document that includes all of the systems and procedures
employed within the business.
Reference Documents
Adopted Standards
The Business Management
System is developed to comply with the following standards:
- AS/NZS ISO 9001:2000, ‘Quality management
systems - Requirements’
- ISO 14001:1996, ‘ Environmental management systems - Specification with guidance for use’
- AS4801:2001, ‘Occupational health and safety
management systems - Specification with guidance for use’
and to make reference to the
Business Management System Operations Procedures.
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Terms and Definitions
Terminology used in our
Business Management System is as defined in AS/NZS ISO 9000:2000
'Quality management systems – Fundamentals and Vocabulary'.
Management System Overview
Business Manual covers the
requirements of AS/NZS ISO 9001:2000 Standard, identifies the Organisation’s
commitment to quality, and includes references to the associated
Operations Procedures, that cover not only quality, but also
environmental and OHS&R management aspects.
Operations Procedures
provide detail of What, Why, by Whom, When, Where and How a specific
activity is carried out.
Forms that may include
Quality, Environment and Safety data are filled with the relevant
information to produce Quality Records as the result of implementing the
Operations Procedures. Quality Records provide objective quality evidence
of compliance with the relevant standards.
Project Management Plans and
Inspection & Test Plans are developed to assure quality for a specific
project. The plans incorporate the Client requirements by way of
reporting, hold points, checklists, verification and management
responsibility.
The MD on advice from the
Quality Manager (QM) approves Business Management System documents.
Any approved document is a
part of the Business Management system and is therefore either included
in this web or accessible through it.
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